How do I prepare my return packaging?Updated a year ago

Printed Return Label Instructions:

1. Follow the Prompts: Please email us at [email protected] to receive your printed return label.
2. Repack Your Items: Feel free to repack your items back in the original packaging or a package that is of a similar size. Please note that multiple orders cannot be combined in one package and will not be accepted.
3. Attach Your Label: Attach your return shipping label to the outside of the return packaging.
4. Drop Off Your Return: At a local post office. Be sure your parcel is scanned as received at the time of drop off and obtain a receipt. (If there is an issue with the return delivery our Customer Experience Team will reach out to collect this information)

No Printer? No Problem! Choose Our QR Code Option:

1. Contact Us: Please email us at [email protected] to receive your authorized QR return code.
2. Opt for the QR Code: One of our customer support experts will assist in providing you an authorized QR code.
3. Access the QR Code: An email will be sent to you containing the QR code. Save this code to reference for the authorized drop off location staff to scan when receiving the return.
4. Visit the Authorized Drop-Off Location: There will be an option to look up locations near you under the QR code selection. (e.g., post office).
5. Show the QR Code: Supply the staff at the authorized drop-off location with the return QR code. 
6. Label and Submit: The authorized drop-off location staff will scan the QR code and take care of the rest!
7. Await Confirmation: Once the QR code is scanned and processed into the system, your refund, exchange, or store credit confirmation will be sent via email.