How do I return or exchange my order?Updated 15 hours ago
Before you get started, make sure you have the following information:
- Order Number: You'll need this to start the process.
- Shipping Address Zip Code: Use the zip code from the shipping address.
- Can't find this information? Contact us and we'll help you retrieve it.
Start Your Return or Exchange
- Please send us an email at [email protected] to contact our Sweetflexx Customer Support Team. We'll be more than happy to assist in authorizing your return or exchange and provide a printable prepaid USPS return shipping label or a QR code to print the label at the post office.
- All returns must have our authorized return label attached, provided by our Sweetflexx Customer Support Team, to be accepted.
Return/Exchange Options
- Return for a refund: Upon completing the return process and dropping the return package off at USPS, please expect a 14-day turnaround for your refund, minus the original shipping charges.
- Return for a digital gift card: Upon completing the return process and dropping the return package off at USPS, you will receive a Sweetflexx digital gift card code via the email address entered.
- Exchange for the same style: Upon completing the return process and dropping the return package off at USPS, your exchange order will begin processing and shipped out to you.
- Exchange for a different style or Sweetflexx item: Upon completing the return process and dropping the return package off at USPS, your exchange order will begin processing and shipped out to you.
Shipping Your Return
- Use the original Sweetflexx mailer or plain lightweight packaging, as our USPS Parcel Post return labels are weight-sensitive.
- Ensure the return order is scanned at drop-off and request a receipt.
- In the event of an issue with receiving the return, the receipt will be requested by our customer experience team to investigate and complete the return.
Important Things to Note
- Final Sale, Clearance Items, Gifts with Purchase, and Select Items Are Non-Returnable.
- Refunds do not include original shipping costs.
For more information on our return policy and eligibility, please visit "What is your return policy?"
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