I still haven’t received my order! What should I do?

Confirm Your Shipping Address:Check that the shipping address entered at checkout is correct. You can find this information on the order and shipping confirmation email that was sent to you.
Check with Neighbors or Housemates: They may have picked up or received the package by mistake.
Contact Your Local Post Office: Shipping carriers are responsible for delivery after the package leaves our warehouse.
Contact Us: If you still have not found your package within 72 hours after the estimated delivery date, contact us, and we will help you investigate.
- We kindly ask that you wait 72 hours after the estimated shipping time frame has lapsed before reaching out to us as we are unable to process a resolution until this time has concluded.

Check the Tracking Information:Monitor the tracking information for updates. Delays can occur due to weather, customs, or other unforeseen circumstances.
- Use Our Self Service Feature: Alternatively, you can track your order using our Self Service Feature found on our FAQ home page. Simply enter your email or phone number and follow the prompts.
Contact the Shipping Carrier: Shipping carriers may have more detailed information about the delay.
Contact Us: If the delay continues beyond 72 hours past the estimated delivery date, please contact us, and we'll assist you in resolving the issue.
- We kindly ask that you wait 72 hours after the estimated shipping time frame has lapsed before reaching out to us as we are unable to process a resolution until this time has concluded.

File a Police Report: If you believe your package was stolen, please file a report with your local authorities.
Contact Us: Let us know about the situation by contacting us, and we'll assist you with the next steps.

We understand how important your Sweetflexx order is to you, and we're committed to resolving any issues as quickly as possible.

I still haven’t received my order! What should I do?Updated a month ago