My order seems to be missing or lost, what do I do?Updated a month ago

Missing a Sweetflexx Package? Follow These Steps:

1. Confirm Your Shipping Address: Check that the shipping address entered at checkout is correct. You can find this information on the order and shipping confirmation email that was sent to you.
2. Check with Neighbors or Housemates: They may have picked up or received the package by mistake.
3. Contact Your Local Post Office: Shipping carriers are responsible for delivery after the package leaves our warehouse.
4. File a Claim with USPS: Depending on how long the package has been missing, file a claim at USPS Claims.
   • For Priority and Express insured mail, scroll down to "Start an Online Claim."
   • For First Class Mail uninsured, go to "Find Missing Mail."
5. Contact Us: If you still have not found your package after 72 hours after the estimated delivery date, please contact us, and we will help you investigate.
   • We kindly ask that you wait 72 hours after the shipping estimated time frame has lapsed before reaching out to us as we are unable to process a resolution until this time has concluded.