What is your "return to sender" policy?Updated a month ago
Undeliverable Orders and Sweetflexx's Policy:
If your order is marked as undeliverable by the shipping carrier and returned to us, please follow these steps:
- Contact Sweetflexx: Contact us as soon as tracking shows as marked as delivered back to the Sweetflexx facility. We will process a refund for the order, excluding the original shipping costs.
- Place a New Order: If any address changes are needed, please place a new order with the correct information.
- Inquire with the Local Shipping Carrier: If the address entered at checkout was correct, we recommend contacting your local shipping carrier office to inquire why the package wasn't delivered and was returned to the sender.
Our team is here to assist you with any concerns or questions you may have regarding undeliverable orders. Don't hesitate to contact us for further assistance.