How do I exchange my gift?Updated a month ago

Need to exchange a gift? Here's what you'll need to get started:

• Order Number: You'll need this to start the process.
• Shipping Address Zip Code: Use the zip code from the shipping address.
  • Don't have that information? Not a problem! Email us at [email protected] and we will ask a few questions to get that info for you! 

Start Your Return or Exchange

• Please send us an email at [email protected] to contact our Sweetflexx Customer Support Team. We'll be more than happy to assist in authorizing your return or exchange and provide a printable prepaid USPS return shipping label or a QR code to print the label at the post office. 
  • All returns must have our authorized return label attached, provided by our Sweetflexx Customer Support Team, to be accepted.

Gift Return/Exchange Options

• Exchange for the same style: Upon completing the return process and dropping the return package off at USPS, your exchange order will begin processing and shipped out to you. 
• Exchange for a different style or Sweetflexx item: Upon completing the return process and dropping the return package off at USPS, your exchange order will begin processing and shipped out to you. 
• Return for a digital gift card: Upon completing the return process and dropping the return package off at USPS, you will receive a Sweetflexx digital gift card code via the email address entered. 

Shipping Your Gift Return

Print the free prepaid USPS return label or receive a QR code to print the label at the post office. Ship your return back in the original mailer or your own lightweight packaging. Our return labels are weight sensitive.

Important Things to Note

• The digital gift card is sent via email. Check your spam and promotions email folders.
• If you aren't able to print the free prepaid USPS return label at the time of completion of the return process, a confirmation email will be sent with a link/button to access the return label later.
• For more information on our return policy and eligibility, please visit "What is your return policy?"