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We&apos;re truly sorry for the mix-up, and we want to make sure you get the correct Sweetflexx item as soon as possible. Here&apos;s what you need to do:<ol><li>Contact us: Please email us at <a href="mailto:info@sweetflexx.com">info@sweetflexx.com</a> to start the process.</li><li>Select the Correct Option: Confirm the received incorrect/wrong item option with one of our customer support experts.</li><li>Complete the Exchange Request: Confirm the correct item and include a photo of the incorrect item and we&apos;ll take care of the rest!</li></ol>We&apos;ll investigate right away and send some follow-up emails if needed to make sure we have all the information we need to correct this mishap. Your satisfaction is our priority, and we appreciate your understanding as we work to resolve this for you.&#xA0;

We're truly sorry for the mix-up, and we want to make sure you get the correct Sweetflexx item as soon as possible. Here's what you need to do:. We'll investigate right away and send some follow-up emails if needed to make sure we have all the inform

I received the incorrect item, what should I do?

Orders Issues

How do I know what size to choose?

How much resistance does Sweetflexx have?

How do I sign up to be notified when an item is back in stock?

Do you offer different inseam lengths? Petite or tall sizes?

What are the fabric details and care instructions for Sweetflexx resistance leggings?

Has Sweetflexx been tested?

Products & Sizing

How do I return or exchange my order?

What is your return policy?

How do I exchange my gift?

How do I make an exchange for a new item, different length or different print?

How long does it take to process a return?

How do I prepare my return packaging?

Can I send more than one order in the same return package?

I recently exchanged my order, why was I charged again for this order?

Returns & Exchanges

What is your shipping and delivery policy?

I still haven’t received my order! What should I do?

What is your "return to sender" policy?

How do I track my order?

Do you deliver to APO addresses?

My order seems to be missing or lost, what do I do?

Shipping & Delivery

Can I cancel or edit my order?

I'm missing an item from my order, what should I do?

What should I do if I receive a damaged or defective item?

I'm having trouble processing the payment for my order, what should I do?

Where do I enter my discount code or gift card?

Why isn't my promo code working?

What are your discount and promotional offer terms and conditions?

Can I return or exchange an item I bought on sale?

Sales, Discounts & Promotions

What is this challenge about?

How do I join?

Do I have to purchase to be a member?

2023 Sweetflexx Holiday Help Center

Holiday Help Center

I received the incorrect item, what should I do?Updated a month ago