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Orders Issues

Can I cancel or edit my order?

At Sweetflexx, we're all about getting your favorite leggings to you as quickly as possible. Our dedicated warehouse team works swiftly, so once an order is placed, we may not be able to edit or cancel it, but if caught in time we will do our very be

I received the incorrect item, what should I do?

We're truly sorry for the mix-up, and we want to make sure you get the correct Sweetflexx item as soon as possible. Here's what you need to do:. We'll investigate right away and send some follow-up emails if needed to make sure we have all the inform

I'm missing an item from my order, what should I do?

We're truly sorry that an item is missing from your order, and we want to make sure you get it as soon as possible. Here's what you need to do:. We'll investigate right away and send some follow-up emails if needed to make sure we have all the inform

What should I do if I receive a damaged or defective item?

Oh no, we're really sorry to hear that you received a defective item. We aim for perfection and it looks like we missed the mark this time. Don't worry, we're on it and committed to making things right ASAP. Here's how you can help us fix this for yo

I'm having trouble processing the payment for my order, what should I do?

We are really sorry to hear you were not able to complete your purchase, and we are here to support you the best way we can! Here are some common issues that may be holding up the process:. Still having issues? Please take a screenshot or record a sh