I'm having trouble processing the payment for my order, what should I do?Updated a month ago

We are really sorry to hear you were not able to complete your purchase, and we are here to support you the best way we can! Here are some common issues that may be holding up the process:

1. Payment Details Couldn't Be Verified: If you receive this message, please review all the details included:
   • Credit Card Number
   • CVV (3-4 digit code on the back or front of card)
   • Expiration Date
   • *If the issue is specifically related to the expiration date, the system will mark this section in red.
2. Card Declined: If the error message is "Card was declined," the issue may be that the card is not authorized for this purchase or you have insufficient funds to process the payment.
3. Page Freezing: If the page is freezing, here are some ways to help:
   • Close all browser tabs and try accessing again.
   • Clean up the cookies and cache memory of your browser.

Still having issues? Please take a screenshot or record a short video and contact us with as many details as you can about the issue, and we'll try to resolve it as soon as we can. Your satisfaction is our priority, and we appreciate your understanding as we work to make your Sweetflexx shopping experience seamless!