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Oh no, we&apos;re really sorry to hear that you received a defective item. We aim for perfection and it looks like we missed the mark this time. Don&apos;t worry, we&apos;re on it and committed to making things right ASAP. Here&apos;s how you can help us fix this for you:<ol><li>Contact us:&#xA0;Please email us at <a href="mailto:info@sweetflexx.com">info@sweetflexx.com</a> to start the process. </li><li>Include in Subject: &quot;Damaged or Defective item&quot; to notify our customer support experts.</li><li>Complete the Return Request:&#xA0; Confirm<span style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;and include a photo<span style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;of the defective area of the product and a brief description of the defect and we&apos;ll take care of the rest!</li></ol>We&apos;ll investigate right away and gather all the information we need to correct this situation. Your satisfaction is our top priority, and we appreciate your understanding as we work to make this right for you.&#xA0;

Oh no, we're really sorry to hear that you received a defective item. We aim for perfection and it looks like we missed the mark this time. Don't worry, we're on it and committed to making things right ASAP. Here's how you can help us fix this for yo

What should I do if I receive a damaged or defective item?

Orders Issues

How do I know what size to choose?

How much resistance does Sweetflexx have?

How do I sign up to be notified when an item is back in stock?

Do you offer different inseam lengths? Petite or tall sizes?

What are the fabric details and care instructions for Sweetflexx resistance leggings?

Has Sweetflexx been tested?

Products & Sizing

How do I return or exchange my order?

What is your return policy?

How do I exchange my gift?

How do I make an exchange for a new item, different length or different print?

How long does it take to process a return?

How do I prepare my return packaging?

Can I send more than one order in the same return package?

I recently exchanged my order, why was I charged again for this order?

Returns & Exchanges

What is your shipping and delivery policy?

I still haven’t received my order! What should I do?

What is your "return to sender" policy?

How do I track my order?

Do you deliver to APO addresses?

My order seems to be missing or lost, what do I do?

Shipping & Delivery

Can I cancel or edit my order?

I received the incorrect item, what should I do?

I'm missing an item from my order, what should I do?

I'm having trouble processing the payment for my order, what should I do?

Where do I enter my discount code or gift card?

Why isn't my promo code working?

What are your discount and promotional offer terms and conditions?

Can I return or exchange an item I bought on sale?

Sales, Discounts & Promotions

What is this challenge about?

How do I join?

Do I have to purchase to be a member?

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Holiday Help Center

What should I do if I receive a damaged or defective item?Updated 2 months ago