How do I return or exchange my order?
For more information on our return policy and eligibility, please visit "What is your return policy?"
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Returns & Exchanges
What is your return policy?
Returns shipped back within 30 days from the date the order was placed, in acceptable condition, are eligible for a refund to your original payment method, excluding original shipping costs. For all returns and exchanges, please email us at info@swee
How do I exchange my gift?
Print the free prepaid USPS return label or receive a QR code to print the label at the post office. Ship your return back in the original mailer or your own lightweight packaging. Our return labels are weight sensitive.
How do I make an exchange for a new item, different length or different print?
Choose the Item to Return: We will ask a few questions about why you're returning your purchase. Include Your Exchange Preference in Subject:. Review and Submit Your Exchange: Our customer support experts will assist you every step of the way! If no
How long does it take to process a return?
We know you're eager to get things sorted, and we're here to help! Depending on what you need for your return, processing times can vary. Here's a quick guide to help you understand what to expect for your specific return request:
How do I prepare my return packaging?
Printed Return Label Instructions:Follow the Prompts: Please email us at [email protected] to receive your printed return label.Repack Your Items: Feel free to repack your items back in the original packaging or a package that is of a similar size.
Can I send more than one order in the same return package?
We know it might be more convenient to send everything back in one package, but our shipping labels are created based on the weight of each order. So, we'll need you to send each order back separately. Combining them could cause a mix-up, and we don'
I recently exchanged my order, why was I charged again for this order?
It’s possible that you may have submitted an "Instant exchange" where you would have been prompted to provide your credit card information before completing your exchange in with our Sweetflexx Customer Support Team. For more information on Instant E